1. Who we are
North Coast Aircon (northcoastaircon.co.za) is an independent lead-generation and referral service. We market air-conditioning services across Durban's North Coast and connect people who enquire with a vetted, SAQCC Gas-registered local installation partner who provides the quotes and carries out the work. For the purposes of POPIA, North Coast Aircon is the responsible party for the personal information collected through this website and its phone lines; you can reach us at northcoastairconkzn@gmail.com or 083 324 2856.
2. What we collect
We collect only what we need to arrange your quote: your name, phone number, email address, suburb, and whatever you tell us about the work you need. If you phone us, the call may be recorded. This website does not use advertising trackers; basic, privacy-respecting traffic measurement may be used to keep the site working well.
3. Why we collect it (and our lawful basis)
We process your information to respond to your enquiry, arrange quotes and installations with our installation partner, verify the quality and authenticity of leads, and keep records of our correspondence. Our lawful basis is your consent — given when you tick the consent box on our form or choose to call or message us — and the legitimate steps needed before entering a service arrangement.
4. Who we share it with
Your enquiry details are shared with the vetted local installation partner appointed to your area so they can contact you and provide your quote. We also use service providers to operate the website, form handling, telephony and call recording; they process data on our instructions. We do not sell your personal information, and we do not share it with anyone else unless the law requires it.
5. Call recording (RICA)
Calls to and from our numbers may be recorded for quality assurance and lead verification, consistent with the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA). If you prefer not to be recorded, you may say so at the start of a call and we will assist you in writing instead.
6. How long we keep it
Enquiry records and call recordings are kept for up to 24 months from your last interaction with us, after which they are deleted or anonymised — unless a longer period is required for legal, accounting or dispute-resolution purposes.
7. How we protect it
Your information is stored with reputable providers using access controls and encryption in transit. Access is limited to the people who need it to handle your enquiry.
8. Your rights
Under POPIA you may ask us at any time to confirm what personal information we hold about you, to correct or update it, to delete it, or to stop processing it. You may also withdraw consent, and object to direct marketing. To exercise any of these rights, email northcoastairconkzn@gmail.com — we respond within a reasonable time and without charge for reasonable requests.
9. Complaints
If you believe we have processed your information unlawfully and we haven't resolved your concern, you may complain to the Information Regulator (South Africa): inforegulator.org.za · complaints.IR@justice.gov.za.
10. Changes to this notice
If we change how we handle personal information, we will update this page and its "last updated" date. Material changes will be flagged on the enquiry form.